Dear CRED Team,
I am writing to escalate an unresolved issue regarding a refund that has not yet been credited to my HDFC bank account.
On 06 September 2025 at 1:17 AM, I successfully made a payment of ₹1524 via CRED to Rentomojo. According to Rentomojo, the refund was processed on 07 September 2025 at 2:15 PM and sent back to my source account, which is the CRED wallet. However, even after a month, the amount has not been credited to my HDFC bank account.
I followed up multiple times with Rentomojo, and they confirmed that the refund was processed from their end. They even shared the ARN number, which clearly shows the transaction was completed. This points to an issue on CRED’s side.
Today, after speaking with one of your customer care associates, I was informed that the refund was only checked and processed today, and I now have to wait another 7 working days for the amount to reflect in my account. This delay is unacceptable and reflects negligence in handling customer transactions.
My concerns are:
Why was the refund only processed today despite being initiated by Rentomojo a month ago?
Would this refund have ever been processed if I hadn’t raised multiple complaints?
Why was there no proactive communication or resolution from CRED?
This experience has caused significant mental stress, wasted time and energy, and has required repeated follow-ups. As a loyal CRED user, I expected better service and accountability.
Therefore, I am requesting:
Immediate full refund of ₹1524 to my HDFC bank account.
Compensation for the inconvenience, time lost, and poor customer service.
Please see the attached screenshots for your reference.
I look forward to your prompt response and resolution of this matter.
Sincerely,
Harshada Shrihari Bhor
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