Credila Financial Services Complaints & Reviews

My daughter has taken education loan of inr 12 lacs (from actual sanctioned 15 lacs) from HDFC Credila financial services in year 2016. Then first disbursement of inr 5 lacs was taken for paying the initial semester fees of Dalhousie University, Canada where she had taken admission. After that in April 2017 I requested for additional Disbursement of inr 7 lacs to pay remaining semester fees and also requested to start actual installments of the loan instead of keeping on deduction only interest (PMI). For this we had emailed Pravin Jadhav in Credila, Pune local branch to start the actual installments of this loan (regular EMIs) instead of continuing PMI as per advice of my financial advisor. After that again in year 2018, I had emailed the authorities at credila pune that my daughter has been employed past 6 months. But again they bluntly ignored this email also and added the undue burden of loan moratorium after the period of study. you can see below the very first email in the above context which we had sent to intimate to start actual installments.

From: Nupur Shah
To: PRAVIN JADHAV
Sent: Tuesday, April 4, 2017 11:27 AM
Subject: Disbursement of 7 lacs INR
Hello Mr. Pravin,

This is regarding the fees which I need to transfer to University for education of my daughter. The amount of 7 Lacs need to be transferred ahead in this week. Also that please start the actual installments of this Loan to be repaid. This is necessary to avail tax benefits in better way as discussed with our Financial Advisor.
Kindly inform me what will be change in repayment schedule as of date prevailing interest and what is amount of loan installment next month ahead. If required we can discuss and conclude.

Thanks,
Shwetal Shah

Despite of multiple EMAIL REMINDERS, to this globally acclaimed financial Organization, there was no action taken on their part, due to which my Daughter has to bear the heavy interest burden her education loan despite she was able to pay regular EMI since April, 2017.

I have persuaded this matter with the Credila grievance and the local branch manager since a month regularly over several emails and phone calls, but they are yet trying to ignore this blatant laxity on their side. On the contrary they replied me to continue paying installments and never bothered to look at the actual complain and reverse the extra interest which they kept deducting despite email sent as highlighted above.

Student Loan account number - A[protected].

I am hence forced to go on the Consumer forums to get justice at high priority. This is a case of gross DEMORALIZING and over-burdening the aspiring Indian females who want to study abroad for making a good career. One can understand that what mental trauma a student has to undergo especially when female - when they are already loaded with the Masters study curriculum and have to repay the huge loan burden from the limited job hours and opportunities which they get abroad. My daughter could hardly get 6 hours sleep due to the burden of getting good marks and to continue earning to repay loan. This is an example of how greedy Credila is for earning interest on Student loans and they have sound proof ears wherein they cannot even generate a Service request number for the grievance which we lodge with them. They may be proud of their big name and the way they penalize students for just delaying the Emi/Pmi but they never looked from the other side of the equation where the fate of aspiring students is affected due their greed..

God save us from such hard headed management who only care for their own profits and their greedy financial milestones but never looked from the student's education perspective.

Request this forum admin to pass ahead to the highest authority in HDFC Credila main branch for bringing justice at earliest for my daughter.

Hello,
hdfc credila is providing data entry jobs to workless people but it's a number one fraud company. They give work to innocent people then they demand registration fees of Rs 500/ after submitted fee they demand more money as project selections deposit fees of Rs. 1500/ (total amount paid - 2000/) which is refundable in your first salary and after paid all amounts they will blocked you from everywhere.. the theft is going on.....

Hi,
I had applied for an education loan A[protected]
Due to delay in processing the loan and getting all approval from the bank side, I was forced to make all payment myself. Therefore the loan had to be canceled, however I paid 5900 for the processing fee and 1800 for insurance amount.
It has been two months since I am following up with no heed to my request.
Sharing details to help out.
Loan account or...

I received a whatsapp message for work from home for which i don't have to pay anything and they will deduct the registration amount from my first payout but company intentionally gives insufficient data and marked my right form as wrong form even after my completion of form filling of 800. And now they are sending me mails and messages from whatsapp regarding legal notice and asking me for penalty.

Amount debit in my account but not going money find the amount 1500 rs yesterday 30/04/21 amount debit

Hi,

I Abhimanyu uppal s/o Mrs. Priya uppal, had applied for the educational loan with hdfc credila. I guess there is a problem with the cibil score and you guys need and requires some or the other documents, however, one of your employe i.e. Vimal Gupta, who sits in Jasola branch and his contact number is +[protected], doesn't have any idea that how to deal with a customer and was way too rude with me. I know it's there job to ask for the relevant documents, However, he is not lending me any sort of money from his pocket, ehich means he is no one, who can be rude with me.

I'd request you to please take an appropriate action against him, as for me he's a face of HDFC credila and if this is what you provide to your customers, then I'm sorry, I won't be referring any of my friend or family member.

Details if incident: I was asking a lot of questions regarding the process and everything and he was way too rude and was not providing me any sort if details and just hunged up on my while saying "AAPKA JAHA SE WARA KHATA AAP WAHA SE LELO" is this a way you interact with your customers?

I'll be waiting for a response from your team.

Thanks
Abhimanyu uppal
[protected]

I don't know why are you running such a big company better shut down your services and be at home worst people you are at your service

Pehle mujhe call aayi thi data entry job ke regarding aur uske regarding baar baar call aai mujhe maine job karni start kardiya aur mujhe pata chala company fraud hai tabhi maine jisne mujhe is job ke liye offer kiya tha use mai contact kiya but waha se. Mujhe koi response ni aya uske whatsupp par maine msgs kiya wo dekh ne ke baad bhi mujhe koi reply nahi kar rahe . And maine unke contact helpline number par call kiya but fir bhi koi responce ni mila aur maine work chor diya and now then they calling me and telling me tumne apna work pura ni kiya and aapko ligal agreement ke hisar se aapko payment dena hoga warna hum aapko aur aapke father ko COURT me bulaunga aur aapko 2 lack pay karna hoga plzz help me for this ...

I have taken education loan from hdfc credila for higher studies of my son. Now on completion of moratorium period I have to start repayment of loan. Company has deputed Mr. Vipul Kenni as sales manager for my loan account.

Despite several calls and emails to this sales manager, on guidance and instructions on repayment, there is no response from the deputed company representative.

This type of irresponsible employees should not be retained on such important positions for customer's.

I need someone from the company to call me on my number ie [protected].

Kindly resolve my problem.

Regards
Binod Bisht
[protected]@gmail.com

I got a call regarding work from home and they told there is no registration fees at first and they will cut the amount from first work salary. They will give forms to work out and we have to fill it and submit before the said time. They asked details like address and aadhar card photo. They sent a mail and told to log in and write the name on the screen. Its an application. I did the work and submitted. After two days i checked the site and its shown qc is failed. I tried to contact them. There was no response. After ine day i got contionous calls from other number and a mail came saying i have made a breach in agreement with pearl services and i have to pay them 7000 rs. Else they will go for case against me in court. A advocate named Rohan mailed me. I called back to the number. A lady took the call and she was not ready to give to Rohan. She is just getting raised while talking..she is not ready to talk anything. I called company helpline number. They are not picking. I saw many complaints about company now. I need to get it resolved

He is taking a loan from our company last 6 months bank but till don't pay the loan and still he lieing with us so please take action against him his mobile number is +[protected] and he use abusing word so please suspended him as soon as possible...

The company has submitted with itself an amount of around 90000 stating that I have not adhered to 90% accuracy. All the amount was taken stating that it is a refundable amount and would be given back to me along with the payment due to me. Now there is absolutely no communication, they have stopped responding to my phone calls and whatsapp messages....

On March 14, 2020 I received a call from a person named 'Anshika Roy' who claimed to be working for a company named Delta Global Services and the mail I received was from the ID, in.[protected]@yahoo.com. Since I had uploaded my resume and contact details on the Shine job portal while applying for a position on LinkedIn, which guided me through Shine, I was forced to share my personal details. The concerned, 'Anshika Roy, ' told me that my resume has been selected for the position in the Accounts Department at Chhatrapati Shivaji International Airport, Mumbai and that the mail referred to the initial salary package from Rs 32, 000 to Rs 35, 000 during the 'training period.' The woman further added on call that there would be 3 subsequent rounds, The Written Test, Interview and Document Verification Round to be conducted upon final selection. She forced me to pay an initial sum of Rs 2, 000 as 'Registration.' She told that the deposit has to be made within 30 minutes and a screenshot of the transaction sent to the ID: in.[protected]@yahoo.com. Only upon the payment would I be allowed to give a test. After I fulfilled the first step, I was given an online Math Aptitude questions to which I qualified. The woman by the name Anshika Roy told that now there would be an interview with the HR of 'Indigo Airlines' at Chhatrapati Shivaji International Airport, Mumbai, however, she did not inform of any payment while she assured of a direct interview with the HR. She repeatedly insisted that her company, Services Recruitment takes care of contacts with HRs of Airlines and that the candidates are allowed to get in touch via 'their company.' Further on 16 March, 2020 (Monday), the same woman called to ask for a further sum of Rs 5, 900 as security deposit. When I asked her the reason for this, she told that "we take security money which is 'refundable' so that if a candidate nullifies a job offer, a security payment is already made." She told that the money is REFUNDABLE AND THAT IT WOULD BE RETURNED AT THE TIME OF DOCUMENTATION AT THE AIRPORT AFTER I SHOW THE INVOICE COPY. THE FAKE INVOICE PDF DISPLAYED THE LOGO OF 'AIRPORTS AUTHORITY OF INDIA AND DELTA GLOBAL SERVICES. The woman told that this deposit has to be made to Services Recruitment as soon as possible, otherwise, the slot would get over and I would not be able to join the interview process. The payment was made and the sreenshot again sent to '[protected]@gmail.com.' Anshika Roy further connected the call to a person named 'Kartik Roy, ' who claims to be an HR at Indigo Airlines based in Mumbai. The claimed HR asked a couple of questions and later gave a positive reply. After an hour, I received a call from the same woman who told me that I have qualified the interview round and that the company's HR would be calling the next day to discuss the pay package, joining date, etc. The next day, I was connected to a person by the name of Neha who called herself HR and she asked for another payment, this time of Rs 13, 900 for medical examination, resume modification and document clearance. The woman told that security amount of Rs 13, 900 would have to be deposited again if I have to go for medical examination and document verification at Chhatrapati Shivaji International Airport. They kept on claiming that upon reaching the Airport next week, I would get in touch with the HR of Indigo Airlines whose name and contact number would be mentioned in the offer letter which I would get only after payment of Rs 13, 900. It was then that I found the company suspicious and fake and so, I dialed up Indigo Corporate Office's number at Bangalore. They said that they as such, never charge any recruitment fee from the candidate who applies directly. When I further asked Anshika Roy to stall the process then and there and refund the amount, she told that the process would take time and I will have to drop an email stating why am I not able to pay Rs 13, 900 and the reasons for withdrawal. I dropped an email immediately to the same ID, stating that I do not wish to continue the process and requested them to refund the amount. (Rs 2, 000+Rs 5, 900). The email clearly mentions the Account Details and the reason for refunding, which I dropped on 17 March, 2020, but as yet, I have not got any response, neither my money has been refunded.
I called on the same number the woman dialed from before, which she did not pick. Upon calling around 2-3 times, they did not pick up the call.
THIS IS A CLEAR CASE OF CHEATING AND FORGERY.

Hi
This is regarding the
Education loan of my son keshav lal seth
I applied for loan three months back in sep 2019 and sanjeev udit from jasola took my case
They came to my place and gave me list of docs all the docs were given to him
Only left was the ielts score
For which my son gave exam and result was to come in the first week of dec 2019
But height of irresponsibilty is this ki for the full three months i kept on calling all of them and they didn’t bother to pik up my call i kept on sending the msgs everyday and asking them if they need any more document
But no one responded i felt so harrased that one day i sent sanjeev msg that i m going to put ur complaint and he very casually said ki
Aapko jo karna hai kar leziye humko koi farak nahi padta
Haan farak kyuon padega they r getting their salaries
Why they hv to bother for the customer
They r happy as there is no one to chek them
Sanjeev sent me the msg ki
I enjoying family dont disturbing
I can send u his screen shot
Kya english hai wah kamaal hai
Yeh hdfc ko represent karte hain
Anyway what to me
Even as soon ielts reault came we sent it to sanjeev in 15 min
According to me file was complete with ielts result
We are taking extensions in the offer letters coz of delay by credilla
I wrote an email to credilla helpline and due to this mail i got a call from rahul and he said they will take action against them sanjeev and udit
Then balance bank statements were sent to them all the docs of my daughter as guranter were sent prior in advance and then latest statements were sent to them

But i dont know ki prob kahan hai its been four months now
Right now i m on vacation in vietnaam and combodia even the then i m continuously calling them to know the status of my file but no response
Everything has been done including verification and cal to my daughter in usa

All the things r done and today udit sent me msg for few more docs like my property which i hv already sent to him
This is height of irresponsility that they keep on asking me al the time for docs and i hot msg at 12.15 about few more docs and teally i shouted on udit that why cant u take all docs together u r harrasing me like anything
And as being in half an hour time sanjeév told me that the loan has been declined
It was so riddiculus that i cant tel
-is this the way credilla works
-is this right approach of working
-why all docs cannot be asked together
-pls tel me in ki half an hour pehle mere se docs maange ja rahe hain and maine to abhi docs diye bhi nahi aur decline bol diya
Sanjeev udit both have misbehaved throughout with me my docs wwee lying with them for three and half month
Why cant he chek what more docs r reqd
Why they didnt pik up my cal or cal me bk for the docs
Isthis right
And how can it be possible that ki mere papers bhi poore nahi hain aur mujhe loan decline bola ja raha hai
Can anybody tel on which basis they r telling this
If it was a decline case why they hv not checked it before as my papers were lying with them with four months almost why udit is not having knoledge about all the docs to be taken
Is this their way of working
Its harrasement to customer
How can it be possible that in half an hour they r asking for docs and decline the case
In fact all udit raul and sanjeev all hvbecome egoistis as ki a lady hokar maine inko scold kara aur inki mail pe complaint bheji

Any way look inyo the matter and give me details of my loan status and i want to know what action has been against them

Also do the needful and chek my docs and log in for procedue

How is it possible the without login they did this blunder
Its a tatal harrsement to customer
I cld not even dream of it from credilla
And shocked to see this is the way u educate ur employees and train them
Its a matter of shame for credilla for what and how they did it to me
All docs of my son r ready to go and udit and sanjeev wasted my three months if they had all my papers with them then its a decline case it cld be informed to me earlierits only the laziness and carelessness and irresponsible act

Such employees are black spot to the organisation who really spoils the name of the organisation and break the trust of the customer
Action shuld be taken against such employees
And sort out my case asap
I m sending this mail to all the board of directors media channel
If i m not getting resolution then it will be bad for credilla i m going to put my case on all the social media channels and shall be tweeting for credilla
So understand what i want to say to u and do the needful

Neelam seth
[protected]
Loan for
Keshav lal seth

From visakhapatnam vrl logistics manager and staff not responding calls and talking very bad with customers and providing very bad service with customers RUDE behavior with customers
Manager not responding with customers and he is not at the place and bad services with the customers and workers also very bad with clients
Not responding for calls

Hi sir/mam, am sukumar i got one tyre for my royal fielded bike piralli tyre from that shop at 13-09-19/inv lss/[protected]. If i get tyre i got wobble i canot identify after some days i go to royal enfield show room they identify tyre will be wobble. I come and tell he change new tyre and ask 1500 extra money. Am not give money so again change my old tyre and if you pay i will change otherwise i cant change. After some argument suppose u pay i cant change tyre what you can do you do they are saying. They have under warranty that tyre i dont know why i pay why i get warranty. Please help me i need to complain for they dont do this kind of speech for other customers. Kindly as soon as possible

Ye company mujhe call karke jhansa diya aur payment karne bola aur bahla fusla ke mujhse 55000 le liye ab mai kya karu mai garib admi hu
mai itna kamata tak nhi
kripya mera madad kardo mera paisa wapas karwa do na sir
meri bahan ka sadi hai 2020 me mai kaha se karunga
mai apni bahan ki sadi ke liye rakha tho bola paisa apka dabal karke dunga aur paisa jama krake phon no. band kardiya.
mere ghar me meri maa ko jab pta chala to unko hart atak aa gya tha aur mere pita ji bhi nhi hai is duniya me mai hi akela samhalne wala hu aur meri bahan ki sadi keliye meri ma apni gahna bechke paisa layi thi ab mai kya karu meri madad karo pls.

Hi my 55" LED tv of Philps is had color issue, on website I searched and found contact details of customer service centre, they told me they are authorized service center of Philps and we trusted them, they charged us 8, 500/- and had told they will replace the backlight, within 10 days the tv broke down completely, they are now not picking up my calls and have blocked my no, there customer service no also is not registering out complain, please beware of their techincan Sonu he will cheat you and tell you of issues which is actual not there is is so shocking that a reputed brand like Philps is not taking any action against such fraud service centre who are driving away their customer, humble request please do not trust customer service centre bases in kurla

Sir one day I get call from usys services named sushma .she told me about online form filling and asked me my id and address then she sent me the agreement after reading that I mailed her I am not interested but she never replied me and I called her many times but she never answered me .i geared that it's a fraud company .please help me sir I send my I'd and address.please resolve my problem

Hi team,

I was in touch with their representatives - rajendra and kishore from bangalore office. They collected all my information and my father's information. To an extent kishore asked me to whatsapp my personal documents which was irrelevant to loan processing. After two days, without any reason he says that the loan is rejected.

I am okay with the loan not being sanction. But i find the entire process they make you go through is suspicious. Finding this, we approached the central cell to check if my loan request was even addressed, they confirmed that my loan request never approached them.

They have not given correct details for rejection, taken my personal documents irrelevant for loan processing unofficially and also not answering or responding to our calls and messages.

Severe action to be taken on such fraudulent people who are fooling innocent students and their parents