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Credila Financial Services Complaints & Reviews

1.6
Updated: Nov 27, 2023
Complaints 104
Resolved
33
Unresolved
71
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Credila Financial Services reviews & complaints page 4

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V
vivek123anand
from Gurgaon, Haryana
Jul 10, 2015
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Address: New Delhi, Delhi

Hi, my name is vivek anand (Pan no. Aiapa9139l) . Loan account no. 'a[protected]' is being reflected in my cibil report even though i am not associated with it in any way. Pls get it checked & removed from my cibil report. My details are as follows :
Name - vivek anand
Pan no. - aiapa9139l
Mobile no. - [protected]
D. O. B. - 01 - sep - 1980

False loan details :
Account type - education loan
Account no. - a[protected]
Ownership - joint
Sanctioned amount 20, 00, 000
Current balance 20, 00, 000
Repayment tenure 120
Emi amount 22, 500
Payment frequency monthly
Actual payment amount 22, 500
Date opened / disbursed[protected]
Date of last payment[protected]
Date reported and certified[protected]
Payment start date[protected]
Payment end date[protected]
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    A
    Ayman Khalidi
    from Mumbai, Maharashtra
    May 29, 2015
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    Address: Pune, Maharashtra

    Hello Sir, I had submitted all my documents which includes confidential documents as well, inspite of that my educatio loan is not getting approved which is being handled by satyam lambade who is a relationship manager in your company who is not responding on calls and messages. I have submitted confidential documents which I do not wish to be mishandled .Kindly let me know how my loan can be approved through mail or If you are unable to approve my loan kindly send me an official mail on the same and with a guarentee that the documents that I have submitted have been disposed off . I hope this mail comes under notice to avoid further escalations Regards, Ayman Khalidi
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      A
      AaryaKhanna
      from Mumbai, Maharashtra
      May 28, 2015
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      I got an admit for one of the prestigious college of Bangalore. I submitted all my papers and completed all the formalities for a NON COLLATERAL LOAN. The guy from the Credila office called me and told that my loan is accepted. But immediately after 5 minutes called my father who was a co-obligant and rejected the loan without any valid reason. All my papers were as according to their terms and condition. I was not able to pay the fees. Will never advice anyone to contact credila.
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        Hetal Chhatbar
        May 22, 2015
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        Address: Mumbai City, Maharashtra

        On 9th day they declined my application. They simply wasted my time. .. agent will be full confidentato u that your loan will get sanction within 10 days... thats a big fat lie i request students please keep alternate option ready if you have already applied
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          gsramesh1
          from Noida, Uttar Pradesh
          May 8, 2015
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          Address: Gautam Buddh Nagar, Uttar Pradesh

          My son wanted an education loan of Rs 50 lac for his MBA program abroad. We contacted HDFC Credila, NOIDA in Aril 2014 and their agents promptly came over all over eagerly extolled all the benefits etc etc. As co-applicant and guarantor I was to mortgage my AWHO house in Chennai. I sent copies the floor plan and registration details, they sent their inspector to physically inspect the premises - all very promptly so I was really impressed. They asked me to transfer by net banking the administrative fee. The agent, Mr Anuj Kumar, misled me by saying its less than 1 % . I was asked to pay 70, 225/-. Why ? because he did not mention that taxes were extra. Only after I pay the administrative fee they would give the letter of credit to satisfy Visa requirements. So, I paid the amount on 21 Apr 2014 and sent them the 'transaction successful' screen shot picture as advised by their agent. They sent a badly drafted soft copy of 'letter of credit' by email without any signatures and my sons name mis-spelt. It seems to me that these were outsourced agents of HDFC Credila since their emails emanated from yahoo. Within a few days I received a letter from Credila asking for detailed building plans of my house from the architect to enable processing. This would have taken months for me to get from AWHO and I did not have that much time . I told them that their inspector has measured the floor area, the UDSL is clearly mentioned in registration documents uploaded to them and land value is available online for that area of Chennai, which can prove that my flat is worth far more than loan amount. They just pleaded their inability to help as their legal dept requires those details. So I had to arrange funding pledges from relatives abroad to get the VISA for my son. Now HDFC Credila NOIDA refuses to return the administrative of Rs70, 225/-. which I had paid . They haven't even given me a receipt for the amount. I got a telephonic query from their Mumbai office as to why I have not pursued with loan. After narrating the whole story I asked them to refund the administrative fee- they say -sorry you have to approach the NOIDA branch. My advice to students and parents seeking education loans is - avoid Credila like plague. They will swindle you
          Jun 14, 2015
          Updated by gsramesh1
          Within few days of posting my complaint I got a call from Credila Delhi stating that they are sorry etc and will refund around Rs60, 000 after deducting lawyer fee and requested me to withdraw the complaint.

          Great! But knowing how shady and tricky Credila is, I asked them to first refund the money. Its two months since that call and my informing them my account details. NO REFUND as yet. And I am fairly certain that it will never come. So, students and their parents- BEWARE OF CREDILA. Avoid those swindlers like plague. They will cheat you of your hard earned money. Their standard trick is to take the administrative fee after enticing you with their sweet talk. Then they say "our lawyers are not agreeing to approve the loan without xxx documents" Those xxx documents are such that you will never be able to produce them easily- They delay you by months and trick you out of your administrative fee which is nearly 2 % of the loan amount you applied for, after adding taxes. For a fifty lakh loan you stand to lose close to one lakh and about two months of time- the time it takes to arrange some other source of funding. So avoid CREDILA - THE INCREDIBLE CHEATS
          Apr 15, 2016
          Updated by gsramesh1
          I have not heard from Credila since that one call in May 2015 asking me to withdraw complaint . I am fairly certain that they have no intentions of returing my money - Rs 70, 225/- which they cheated me of in May 2014.
          My advice to parents - go for educational loans only to regular banks, avoid CREDILA and HDFC unless you want to risk losing all your hard earned money
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            Umesh Mahto
            from Mumbai, Maharashtra
            May 7, 2015
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            Address: Mumbai City, Maharashtra

            Sir, I, Mr Umesh Mahto, applied for Education loan on August 2014, for my son's (Ram Chand Mahto) MS (post graduation) in US. When we applied for the loan they said it will be granted with in a month, It has been more than 9 months, they are not saying anything clearly. I have submitted all the required document 2 times, still it is not clear till now. We have managed for 2 semester, but It will be very difficult for us to manage the fees and other expenses for the coming semesters, if the loan is not sanctioned. Kindly help us to get the loan. Thank You Umesh Mahto [protected] [protected]@gmail.com
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              A
              ashishbanthia
              from Mumbai, Maharashtra
              Mar 9, 2015
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              Address: New Delhi, Delhi

              Simply waste of time. Just like most Indian companies, 100% service assurance and 0% service.
              better to apply with a nationalised bank rather than wasting time in such companies.

              Warning : DO NOT SUBMIT ANY DOCUMENTS TO THE SALES REPRESENTATIVES.
              This is true. Credila's sales representatives are good for nothing and they never respond in time. and at the eleventh hour they will reject your application on some stupid reason
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                S
                Satyum Joshi
                Mar 3, 2015
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                Address: Pune, Maharashtra

                Dont take a loan from these guys just because they process it faster than SBI or other public sector banks. While they convince you are the time of giving you the loan that there is no hidden costs they even charge things like document storage fee of 2500 Rs. We had a terrible experience with repayment due to insurmountable hidden costs and would not recommend anyone going abroad to take education loan from credila. Plan ahead so that you can get your loan approved in time from a public sector bank.
                I agree there are lot of hidden costs besides interest rates are way to high and never brought down.
                Account maintenance charges of Rs.1500/- once repayment starts.

                Even after several reminders Mr.Balaji, Manager will not allow you to escalate or give you any escalation point.

                The following is the stock reply, when asked for reducing interest rates --

                We are reviewing our borrowing cost, operation cost, etc. closely and as and when we see reduction in the same, we will pass on the benefits to you and other customers.

                Post demonetisation all banks have reduced their interest rates for all category of loans but not Credila.
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                  R
                  Riya Dashoriya
                  from Gurgaon, Haryana
                  Mar 1, 2015
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                  Address: West Tripura, Tripura

                  I have applied for Credila Loan via Jaipur Credila office. Earlier this thing was done by Yash Saini [protected]@yahoo.com. He was unreachable by call as well as my mail. I then called credila toll free number and was told that this thing is handled by Ajay Kumar Gupta +91-[protected] [protected]@credila.com. I also got his number from that. Then I contacted him. And came to know that teams will be coming to visit my location for checking the collateral property within a week. Since then, it has been 3 weeks or more. No reply. I called him several times. He isnt receiving the call nor calling me back. I haven't been contacted by them for anything. Its always I am calling them. They never replied to my emails earlier. I don't even know my application number and how much my app is processed. I dont know what all things are left for my application. This is not fine. My name is Riya Dashoriya Contact Details: +91-[protected] Email address: [protected]@Gmail.com Applied in USA for fall 2015. Kindly look into this matter and help me as soon as possible. Hope to hear from you soon.
                  Mar 01, 2015
                  Updated by Riya Dashoriya
                  Location is Pratapgarh, Rajasthan
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                    S
                    sunil maruti matkari
                    from Mumbai, Maharashtra
                    Jan 20, 2015
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                    Address: Thane, Maharashtra

                    Ref:- Education Loan Account Number A[protected] in favour of My daughter Shivani Sunil matkari Sir/ Madam Education Loan was sanctioned to My daughter Miss Shivani Matkari. Thanks. But it is regretted to you that your Parel Branch is not Mentioning Tax benefit under section 80 E of income tax not mentioned in Interest Certificate. You are requested to reissue interest certificate for Financial Year (1) April 2011 to 31 March 2012 (2) April 2012 to 31 March 2013 (3) April 2013 to 31 March 2014 (4) April 2014 to 31 March 2015. In case any queries please contact me on my cell phone number [protected] Thanks & Regards Sunil Maruti Matkari
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                      C
                      Chitti_babu_a
                      from Hyderabad, Telangana
                      Sep 1, 2014
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                      Resolved

                      Worst Service

                      Address: Hyderabad, Andhra Pradesh

                      I have applied for Credila Educational Loan. I was asked to do deposits at HDFC Bank for which I was ready. Later I was told application got rejected. I was surprised to hear arrogant answers/replies from Relationship Manager. I was told application will be accepted and hence I did not proceed with any other banks. I would recommend to go with banks like Indian Bank or SBI or IOB....
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                      potdar arvind
                      from Mumbai, Maharashtra
                      Aug 10, 2014
                      Resolved
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                      Resolved

                      Penalty for early repayment of Education Loan

                      Address: Mumbai City, Maharashtra

                      My son availed education loan from Credila in 2012. We, the parents already started paying the EMIs of the said loan. My son is now interested to repay the entire loan. But Credila is demanding penalty for early payment of the balance loan. My question here is that RBI has made it clear that there will not be any penalty or additional interest for early payment of balance loan. Why Credila should demand it? What is way out to fight...
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                      bspatrudu
                      from Bengaluru, Karnataka
                      Jul 30, 2014
                      Resolved
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                      Resolved

                      Address: Visakhapatnam, Andhra Pradesh

                      we have applied for Rs.8.0 lakhs loan to hyderabad branch for admission into imrt secunderabad, after deposited Rs.5000 as a processing fee your people took one month for loan sanctioning, even after one month also they was't give proper feed back.This not at all reasonable, if the student is not eligible to get the loan, your people has to give proper information & what about Rs.5000 ?
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        Ritika Pahwa
                        from Bengaluru, Karnataka
                        Jul 21, 2014
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                        Address: Bangalore, Karnataka

                        I have been trying to start the loan repayment since 2 months. They are delaying the process either by not replying and then quoting high lead time of -10-15 days for as small a thing as calculating the EMI amount. They are just not replying to messages and the only guy they connected me with cuts the phone on the face when you call him and doesnt reply to mails. Pathetic pathetic pathetic customer service. They are delaying the process just to get extra interest.
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                          nilam thakkar
                          Jun 26, 2014
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                          Address: Ahmedabad, Gujarat

                          Hello sir/mam My name is Nilam thakkar .I m physiotherapist and I got admmision in Masters of public health in curtin university australia for July intake.for this I have applied for education loan from credila bank .I have submitted my all documents with my all properties original documents with blank cheque.They have miss guided me and they have cheated me .since last 3 days they are miss guided me that you will get your loan sanction letter today, tommorow in afternoon, in evening.They have wasted my time and on last moment they said no and rejected my loan.Now they are harassing me they are not giving my all documents back.They don't have any right to keep my documents after rejecting the loan, there is no rule that they cant given my documents back.there is all personal details of mine in documents so chances of miss use is there.and now i have to apply for other bank for same education loan.so i need documents i have shorter time so i need documents for other loan. so please help me.I m in big trouble I need my all documents back. Thanking you.
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                            ppra25
                            from Pune, Maharashtra
                            Jun 24, 2014
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                            Resolved

                            Address: Pune, Maharashtra

                            I am Praveen Prashant From Pune I have applied for loan in bimm pune for mba program 2014-16 i have consulted mr sanjay pandit for this reason afetr 10 days they rejected my loan starting my dad is 58 and dont have loan borrowing capacity that fine after that mr sanjay pandit who sits in Credila Financial Services, Pvt. Ltd. Office No. D-0, 3rd Floor, Renuka Complex, Junglee Maharaj Road, Opposite McDonalds, Pune - 411 004, India..have told me that he will inform and after that he did'nt recive my call wasted my time as i was not able to apply for other banks and above all my admission is on verge of cancellation and will loose my one year..cz of credila and mr sanjay pandit who dont have apathy for customer..and when i called customer care [protected] my call was connected 5 times now csr was releasing and not picking my call once i said i want to make complain
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              Sumit Vishwakarma
                              from Mumbai, Maharashtra
                              May 31, 2014
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                              Address: Pune, Maharashtra

                              Hi i was willing to pursue MS in USA for fall 2014 and i was falling short around 14 lac rupees. So i have decided to go ahead to take education loan from credila as government banks like SBI takes lots of time to process and sanction the loan. Despite of cognizant to bill monthly interest to credila pockets, i aimed to secure education loan with credila. so i submitted my form online and within two days i got the appointment. the person came to my house and explained the policy. i explained my condition that i am not in a position to submit any collateral my brother is working so i could assign him as co-borrower for my loan. he said with confidence .. Of course you can that would be no problem at all. My brother monthly income was over 50000 rupees so i was in confident that there would be no hurdle at all and i have given my all the documents. He said that within four days or maximum 10 days you will get the loan. Now here is what happened unexpected and rubbish completely. i was receiving daily calls from banks that your x y z document is missing please submit. i got pressurized numerous times as it is unwanted and time consuming tricks playing by the credila. They wasted my 10 days with this freak show. Now in next week they start excusing that your brother savings is not meeting their desired ratio and they start crying like they want another cup of cake. i was in the tension every second even in the night also because the marketing guy who taken my documents was assuring me that he will convince his team and sanction the loan but next day he informed that my loan got declined and he can not do anything. i asked what is the reason then he said your brother saving is poor and your hometown is out of their range ( crying and excusing for decline) this message is came after 26 days initially it was 4 to 10 day as he told me .. i got disappointed and frustrated as i reached to my deadline where i got delayed to submit my resign to my office and go to usa on time. Hence i asked him is there any option for me he said yes you need to arrange collateral for your loan otherwise it is not possible. That fellow was from the marketing team and he took my credential earlier so that ;later at the rush time he intentionally can put that tough condition so in any how i have to submit collateral to that foolish person. That was his trick which vanished my dream to study this year in USA. i request to take action against then and warn that don't play any tricks to make money and don't lie.

                              cheating and misleading

                              i have been cheated by hdfc credila people . i have found illitrate uneducated basturds in credila. friends i advice u people not to take credila loan at any level . i hope my information will b helpful . thank you
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                                barkha.sirohia
                                from Warangal, Telangana
                                May 19, 2014
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                                Address: Chennai, Tamil Nadu

                                Submitted documents a month ago. Until I had not submitted they kept call times in a day. Later not even one call.i kept calling for around 20 days and still no answer, the useless fellow who was coordinating stopped picking calls.now they give silly reasons for non approval and are asking for FD and property.Loosers! Can't these people inform sooner so that we can try other banks.this s ridiculous! avishek credila should kill himself.
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  SumanGanga WRC
                                  from Rajkot, Gujarat
                                  Apr 9, 2014
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                                  Address: Rajsamand, Rajasthan

                                  I am offered a 6 month program from a reputed managment school in India & for it I had sent application to Nashik Credila office on 17 Jan 2011 asking for educational loan of amount 88, 000/-. Credila boasts of sanctioning loan in flat 48 hrs. However, Credila team in nasik, during processing my application generated my cibil report which shows incorrect entries. I have already submitted all loan account proofs to credila for verification & still Credila is not processing my application fast. Without my fault, just beacuse cibil report is faulty, my application has been delayed by 12 days...
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                                    sanjayiitk82
                                    from Delhi, Delhi
                                    Mar 22, 2014
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                                    Resolved

                                    Refund of processing fees of Rs. 20000/-( application no A1304110004)

                                    Address: New Delhi, Delhi

                                    Credila had sanctioned a loan amount of Rs. 2062000/- on Apr 2013 for my daughter's study in the US . I had paid a processing fee of Rs. 20000/-+ Tax for the loan

                                    However due to some change of plan, I decided not to take the loan/disbursment. Accordingly, I wrote several e-mails and sent reminders since May 2013 for refund of processing fee but did not hear from them (I wrote mails to Vishal Rajput / Amit Chakarvarty...
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