Credit Information Bureau India [CIBIL] — transaction dispute

Address:

C/O RECKITT BENCKISER HEALTHCARE INDIA P LTD VILLAGE SANDHOLI TEHIL NALAGARH DISTT SOLAN HP, Solan, Himachal Pradesh

Dear sir/madam
I have taken a credit card from hdfc bank in 2017 but this credit card not activated and i have not use it. Hdfc insurance dept. Have linked the insurance policy with this credit card and deduct the policy amount from credit card. I have informed to hdfc insurance dept. To close it immediately and they have close it in april -2017. As confirmed from hdfc insurance dept. They have credited the deducted amount in credit card but as per credit card dept. Amount not reflect in credit card.
When i have checked my cibil score 2 month ago (April-2019) amount rs. 5621 showing in my cibil score. I have informed to hdfc bank authority and customer care dept. But they are not giving positive response on it. I need to remove this amount from my cibil score so you are requested to please help on this issue.