CreditMantri — Creditmantri - Negative Account

Address:

Chennai

Creditmantri report shows that i have account with negative impact which no. is 28036251 with IDFC first bank. I already talked with bank and deposit the outstanding amount but still it not had been updated yet. creditmantri executive told me that it will only update from our side you cannot do it on your own and ask me to buy plan for this after that they will update it.
this negative account created by creditmantri, 28036251 is flipkart pay later account how can be someone having outstanding in paylater account.
They just have to grab money from the customer, no matter how. For this, they will put a negative account on their own. no matter how old account is?