CreditMantri — payment confirmation not received for the payment ( incorrect amount reflecting)

Address:	560005
Website:	Credit mantri.com

HI I received a mail stating they are offering a closure amount of 13899 instead of 21000, and was promised that the account will be closed. Still the account shows a balance of 7000 ? can somene address this i have been trying to reach the customer care and still no table to connect or got a call from the credit mantri.

I got a confirmation call also from a manager called Jayraj from Chennai who confirmed that account will be closed.