CreditMantri — payment of rs.885/- through credit card

As per your email dated 22.07.2018 I have made a payment of Rs.885 today at 13.25 hrs for for resolve 2 negative issue at a special fee of Rs.750/- per issue plus GST. I have received a SMS that Rs.885 debited in my a/c favouring [protected]@Retailccavenue M . However your message showing transaction failed. I have checked with my credit card authority also they have confirmed that payment has been debited.. Please advise how the payment made to you has been reflected in [protected]@Retailccavenue M