[Resolved] Crizal — scratches on crizal-prevencia lens
Spice gardern marthahalli bangalore, Bangalore South, Karnataka, India
RRupaliMPawar on May 23, 2019
I have brought crizal prevencia lenses from i-gate optics shop Marthahalli bangalore. I got so many scratches on lens within 1.6 years. On essilor website they have mentioned crizal has 2 years of scratch warranty. I asked helped to optic shop they said there is no scratch lenses we can't do anything. I have not expect this kind quality of crizal. I have paid more for good features but results are very bad.
I have attached bill photo for reference.
Scratches are more so no clear vision and gets more headache.I have one ordinary spect since using from 8 th std, don't have any single scratch on ordinary lens.
Complaint marked as Resolved 2019-06-27 00:57:44
[May 24, 2019] Crizal customer support has been notified about the posted complaint.
Verified SupportCrizal Customer Care's response May 27, 2019
Thank you for your mail and invoice copy.
Please note that Crizal Prevencia Lenses are scratch resistant and not scratch proof.
Kindly mail us the authenticity card at [protected]@essilorindia.com to cross verify the authenticationat our end. We would require your lenses for our testing. Hence you can submit the lenses to your optician and share the confirmation.
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