Crocs India — Complaint Against Defective Crocs Product Poor Quality & No Resolution

Address: 4, 45, SH 49, Sri Kapaleeswarar Nagar, Neelankarai, Chennai, Tamil Nadu 600115

Dear Consumer Forum Team,

I purchased a pair of Crocs on October 4, 2024 (Order No: ECR995) for ₹6, 000, expecting premium quality and durability. However, within just four months, the strap tore, making the product unusable.

I contacted Crocs India customer support, but they refused to assist, stating that the product is out of warranty. Following their advice, I visited the store where I purchased it, but they informed me that it could not be repaired and suggested finding a paid cobbler. Even the cobbler confirmed that the material quality is so poor that any repair would last only a week or two.

For a brand that claims to offer high-quality, long-lasting footwear, this is completely unacceptable and misleading. A ₹6, 000 product should not break within a few months, and the company's refusal to take responsibility is highly disappointing.

I request the Consumer Forum to intervene and help me get a replacement, repair, or refund for this defective product. I am also willing to escalate this further if no resolution is provided.

I urge Crocs India to take responsibility for their product quality and ensure fair treatment for customers.

Name on Order: Arun

Looking forward to your prompt action.

Best regards,
Abirami Ramesh