Crocs India — CROCS Swiftwater Men Black Clogs.

I am writing to file a complaint about a defective product that my brother and I bought from Flipkart—the "CROCS Swiftwater Men Black Clogs." My brother ordered the first pair on 14 April 2024, and after seeing them, he ordered a second pair for me the very next day, 15 April 2024. We had them delivered to Kerala and Maharashtra, respectively. Both o[censored]s have only used them casually, nothing rough or extreme.

We were shocked and really disappointed to find that both pairs started cracking around one of the holes in the front within just a couple of months and had identical damage. It’s especially frustrating because we chose Crocs for their supposed durability, expecting them to last at least a year, if not more. To see them fall apart so quickly was not only surprising but also quite distressing.

After discovering the damage, I looked up Crocs' warranty policy and found out that they offer a 90-day warranty on their products to cover any manufacturing defects. Since our purchases are well within this period, we thought we could easily get a resolution. Unfortunately, when we tried contacting Crocs Inc support via their email ([protected]@crocs.com), we received an automated response stating: "Delivery has failed to these recipients or groups: [protected]@crocs.com. The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly." This added to our frustration and disappointment.

Given the circumstances, we’re asking for higher quality replacements for the defective pairs. If that’s not possible, we’d accept a full refund for both pairs of Crocs. I’ve attached the order invoices from Flipkart, photos and videos showing the damage, and a copy of the email we tried to send to Crocs Inc support.

This whole experience has been really upsetting for us. We trusted the Crocs brand and now we’re left with products that didn’t even last a couple of months. We hope you can help us resolve this quickly and fairly.

Thank you for your understanding and assistance.