Crocs India — product reverse picked up for return 10 days back but no status update

Address:Mumbai, 560032
Website:shopcrocs.in

Ordered Crocs clogs size 10 online but received Size 11 so returned the product.
Bluedart courier person took the return product on 16th July but the status is not changed in crocs website. Tried contacting customer care many times but no Answer. Also sent messages to customer care but no reply from them as of Now. Its almost 20 days from the date of Order. Pathetic Experience for First time for buying Online.
return request ID #[protected]
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Comments

Hi, i bought crocs swift water wave form crocs show room of ahemdabad mall,
i m using it from last 5 or 6 days, it feels very uncomfortable and it occurs leg pain,
please give me suggestion how can proceed further to return this.
The colour of the strap of the footwear is coming out. Thus blue colour of strap is inked on foot. Making feet lookbad.

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