[Resolved]  Croma — 2017 manufactured split ac at 2019 price

Address:

Croma, R city mall, Ghatkopar West, Mumbai City, Maharashtra, 400086

I had purchased a voltas 123v mzo2 3s (Magna) split ac on 31/3/19 from croma ghatkopar (R city mall). The sales representative who was attending me was santosh budhakar. While purchasing the product i was told that i would be getting a fresh 2019 made product. Also the price charged by croma was for the 2019 product. They claimed it to be the most running product and the most selling product. When the product was delivered at my residence, the manufacturing date was 2017. Like seriously? And when i enquired about the product from other vendors i came to know that it’s a discontinued product. Though i got the refund from croma, but i did lost the opportunity of march ending offers from other vendors which i would have received if i had not purchased from croma. And what in the case if someone doesn’t checks the product manufacturing date. This is very unprofessional behaviour from croma. I want serious strict action against the sales representative santosh and his manager devendra who deceived us in buying an old product. This is a serious issue of fraud as per section 17 of the indian contract act, 1872. The sales representative were aware that they don't have a 2019 manufactured model with them. But still they assured me that i would be getting a new product delivered. Because of this incident, i was not able to visit any other store where i would have received a genuine product. Now i have to bear the heat in this summer because of croma.