Croma — Useless product of LG washing machine

I have started to raise the complaint since the June 2023 when i purchased LG washing machine from Croma store offline.
Started to raise concern from 1st visit of technician for installation in June 2023.
After that 6+ complaints ( service request)raised & all of them are closed / cancelled without my consent by CROMA executives. Just one time one component replaced but no improvement.
Called many time to customer care & they have raised service request not replacement request.
Mailed 30+ times to [protected]@croma.com but no reply.

Now visited croma store but no resolution of the inefficiency of washing machine.

You can do the parallel comparison of this LG automatic washing machine (cost: 20000 InR) with SAMSUNG semi automatic machine (7000 INR), i am sure SAMSUNG SEMI automatic washing machine (Cost 7000 INR) will do a lot better than LG machine.

Lg machine is tearing off/damaging the light clothes and not able to wash the collar/ sleeves properly, then what is the use of the machine.