[Resolved]  Croma — Air conditioner hitachi

Address:

400092

I am unsatisfied customer of croma
Recently purchased an Air conditioner from croma kandivali store the executive told my 1.5 ton AC has swing but such feature is only flap vertical swing is there .He also asked us to purchase extended relocation warranty but he didnt mentioned that it relocation fees will be there if we relocate in this year as we are buying extended warranty . Now coming further
First of all I received an Air hitachi conditioner that was not sealed properly the executive at croma nor the hitachi picked up the mobile when called . I returned the Air conditioner next day another from anothee delivery man i received a call that he has brought my AC but he did not had the unit in his truck and he had challan copy only . I immediatlly contacted croma and hitachi again no one attented properly he proudly told that he doesnot have the air conditioner as he never checks what is his truck and the trucks are loaded overnight even after this and again telling to send a new unit I finally received Air conditioner from Bhandup but they again sent me the Air conditioner which was given to me in first place no new unit was provided . My request for installation was already put down by hitachi as I have not received the Air comditioner from croma on time .Further next day When installation people came I was told that bracket was not provided to me and again I had to rush to croma as no one picked up the phone.
I had to sign just a hand written copy of which I have no proof that i received The Air conditioner so your company also dont have any proof that i have received AC so you should give me another one but I didnt made an issue and I am writting this .

Further after reaching there again The executive had made a mistake as he has inserted self collection code in pc for bracket unit and not told us about the same
I gave them 3 option
1 to give me travelling allowance to them again or
2 to install my AC free or
3 to give me apology letter
They were unwilling for all three finally after a lot of argument gave me 100 rupees which i have told as my travelling allowance but when again I called them regarding relocation policy the answer was that we are greedy and taken 100 rupees for same
Please take 100 rupees and pay me now the whole amount of installation which i was told to be 1500 but actual cost to me was 5000 rs and issue me a apology letter signed by store manager

Mr Ratan Tata sir i respect in ur judgement