I purchased this laptop on 4th July. Received on 8th July. Have been getting blue screen error since purchase.
Went to Croma and they said I have not updated certain things and if I don’t update, laptop won’t work at all (unheard of in normal scenarios)
I took their word for it but very next day, faced the same issue. This time they said to restart windows OS, which I did.
Again, same issue.
Then they said uninstall and reinstall graphics card drivers. I did it 5 times but didn’t work.
By this point I knew that laptop is defected and no amount o[censored]pdating will fix.
Called ASUS and their technician came home and said they will take it to centre to uninstall and reinstall graphic driver (which I did 5 times and didn’t work) so I declined.
Next day decided to send to Service centre through Croma so they keep a tab on things.
In 2 days, service centre calls me and says they need to change Motherboard and RAM and it will take 1 week. I agreed.
5 days later, they came home to deliver the laptop and made me sign a paper. The guy was in a hurry and didn’t let me read or even test the laptop to my satisfaction. After signing I read that only RAM is changed.
As I said earlier issue is with GPU not RAM.
I got another error as soon as I started using it and same day, went to Croma and gave it to them saying they should replace motherboard as well.
They had provided only half a solution initially and had a ‘chalta hai’ attitude to the problem. They didn’t even address the issue in the laptop.
2 days later, Someone from Croma called and said they have refused to replace motherboard. Despite them telling me and Croma they will change Motherboard and RAM.
Someone senior from asus said they can only repair and not even replace the unit (the warranty agreement on their official India website says they have to Repair OR replace, not just repair)
I asked for a refund because they are not helping me or resolving the issue, they said no.
So basically, they are not repairing the laptop, they are not replacing it and they are not even refunding my money.
They took my money and now are acting like it’s not their problem.
I have been in constant touch with their regional service leader but he too does not care at all.
They are willingly ignoring my issue.
Their idea is, give half solution, let consumer do all the work of setting up the laptop, downloading necessary apps, and if it fails they will take it again for a week and give it back without any data.
They think I can give my laptop for repair for a week every month but that is not the case. I purchased the laptop to use and not to make rounds of the service Center only for them to provide fake solutions to the issue.
I have consulted with many people, they say that RAM change is a useless solution and at best it will work for 2-3 days (didn’t work for that long even) and motherboard change even doesn’t guarantee it will work.
ASUS is neglecting their customers and not providing proper solution for a defect in their own machine.
Was this information helpful?
Post your Comment