[Resolved] Croma — Bosch wm fl 7kg wak20160 in

MDils

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.croma.com

Bought the product on the 24th of June 2016 and was told that the product will be delivered on the next day and the installation will be done the day after. First they didnt deliver the product the next day and only after follow up did they deliver it a day later. Its been 4 days since then and the machine is yet to be installed. Yesterday I was told that they will take the product back if its not installed by today afternoon n now they are asking for today evening, otherwise monday. Its now getting more and more frustrating. I seriously want my money back.

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Aug 6, 2016

Complaint marked as Resolved

Had to visit the store and only after talking to the store manager, they agreed to replace the machine. It was delivered the next day, installed and working fine. It was one of the worst experiences I had to face and I dont think I will ever buy anything from Croma again. On our first visit to Croma the staff said that they might be a little costlier but they focus on the customer service and believe in customer satisfaction. I got none :)

Croma customer support has been notified about the posted complaint.