[Resolved] Croma — cancelled order

 
1 Review
Mumbai, Mumbai City District, Maharashtra, India
 Alka402 on Aug 3, 2018
I ordered a printer that was out of stock. I repeatedly contacted croma to cancel the pre-paid order. I eventually received a statement from croma informing me that the order was taken in error due to an invalid coupon.

They did not provide contact details.

I have repeatedly tried to call, but it appears that croma does not employ human beings on telephone support.

They did not say when my money would be credited back to my account.
Complaint marked as Resolved Sep 17, 2018

Complaint Status


[Aug 03, 2018] Croma customer support has been notified about the posted complaint.
Verified Support
Croma Customer Care's response, Aug 03, 2018
Dear Alka,

We apologize for the inconvenience. Kindly share with us your contact number and email ID so that our team can connect with you in this regard.

Croma, Making Every Day Brighter
Verified Support
Croma Customer Care's response, Aug 06, 2018
Dear Alka,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter
Updated by Alka402, Aug 11, 2018
I am still waiting for my refund!
Verified Support
Croma Customer Care's response, Aug 11, 2018
Dear Alka,

In order to assist you better. Please share your contact number and email ID with us.

Croma, Making Every Day Brighter
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    Croma - cancelled order