[Resolved]  Croma — Cancelled order Delivered and Return and Refund issues

Hi,

I am Shashank. I bought a product from croma online and then cancelled it because I was getting a better deal somewhere else. Even after cancellation the delivery was attempted and i was not at home so someone else from my family picked it. I complained and they said sir once the delivery status is updated from our backend team then we will raise pickup request. After so many calls it took them 10 days to update that the product was delivered. Then when I called them they said sir, you have to raise another request and we will resolve your query in 24 to 48 working hours and then we will process the refund. But they have not done it. Last time they put me on hold for 15 minutes and didn't return to me. It's been more than 20 days and i have not opened the packaging of product. They have not scheduled the pickup and refund request. Please help me return this cancelled order and help me get refund. Thanks a lot