[Resolved]  Croma — Chroma 99 cm LED TV - Out of stock

Address:

Pune, Maharashtra, 411045

After much comparison with the other TV's on display, I decided to purchase the Chroma Brand 99 cm LED TV from the Aundh store in Pune on the 5th of December, 2016 . I purchased the same on finance along with an extended warranty which I paid for on the day. The store sales representative promised delivery in 2 days and I accepted the same. Since I know how fickle delivery can be, I checked up on the 6th of December to confirm the status of the product and the Chroma store representative again confirmed delivery by the 8th of December. On the 8th of December, I received no message, no call or email from Chroma confirming by delivery was in progress. At approximately 8 pm I decided to visit the store again and was in for a surprise.

1) The store representative who sold me the product was nowhere to be found. He, apparently, was on leave.

2) The product I ordered was no longer " in stock" and "out of production" therefore I had to choose something else in the same price range or pay for the difference. Ironically, there was no other product with similar specs in the price range.

3) As a gesture of goodwill, the store manager Mr. Amol offered me Rs 1500 off on the replacement product after approximately 1.5 hours of waiting.

This level of service is absolutely ridiculous. How can Chroma not even bother to inform me if the product I've ordered is out of stock? Is this the way the brand drives sales? I've had to pay for the difference for a more expensive product because I intended it to be a gift and could not risk a delay. The entire process took 1 and a half hours ! The discount of Rs 1500 is insulting (6%) and the store manager could only say that this was all he could do. I even had to cancel the extended warranty because it took the differential out of my budget.

If you would like to retain me as a customer, I would like a refund of the excess amount I've had to pay.