Croma — complain not solved even after 16 days

Address:Mumbai City, Maharashtra

I purchased eureka forbes's water purifier in march 2015 from CROMA MAHAVIR NAGAR, KANDIVALI(W). registered complain about leak in it on 10th june2015. service request no. isBOW100615FS00002 today is 25th night, I call daily on customer care number, daily I get same answer that your problem will be solved today. how can a reputed company like Croma be so careless about there customers?
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Croma customer support has been notified about the posted complaint.
Jun 27, 2015
Updated by shahshilpa
Today is 27th of June I called Croma customer care two times but same reply that by today evening problem will be solved...but again in the evening they said you have to wait till monday ...even complaining at consumer forum didn't made any difference to Croma...what an organisation!!!
Jun 27, 2015
Updated by shahshilpa
calling since two days minimum two to three times in customer care of Croma but nothing could motivate them to solve the problem...
Complaint comments 

Comments

Dear XYZ,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Shahshilpa,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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