[Resolved]  Croma — complaint not addressed by croma sr[protected]

Address:

Mumbai City, Maharashtra

Bought two mobiles from croma kharghar. A7 and j6.
I am told if i purchase a7 with hdfc credit card i will get zero emi installment payment facility along with 2000 cash back after 3 months. The same facility is applicable for j6 but i cannot use the same hdfc credit card. 2000 cashback applicable but not 0% emi if i use hdfc debit card. I agreed to the term, and that is why used hdfc debit card for the second mobile j6 so that i get 2000 cashback after 3 months. Till now cashback is not given for the j6 mobile and emi % are deducted. Your same person mr. Vaibhab called twice and doesn't talk anything material. He has been not cooperative during the mobile repair of a7 too and has perplexed us intentionally. Last time he called with his friend, who claimed that he is accountant of store, but was asking me my issue and was totally ignorrant when mr. Vaibhab gave the receiver to him.

In last two years i have purchased most of my electronics items from croma, but did not have the idea that your customer service and commitments are so poor. I promise i shall never visit your store or site. Please provide remedy for the above case otherwise i will take legal action against you.