[Resolved]  Croma — Complaint Regarding Incorrect Resolution of LG Washing Machine Issue

Address:

2nd Floor Ambience Mall, Ambience Island, NH-8, , Gurgaon , HARYANA-06 , 122001 , Contact- 72076660

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with the service I have received concerning my LG washing machine, which I purchased from Croma Center in Gurugram. I am seeking your assistance in resolving this matter promptly.

I reported a technical issue with my washing machine to the Croma Center in Gurugram, where I had also purchased an extended warranty. Subsequently, the Croma Center team transferred the responsibility to Onsitego for the repair. However, despite their assurance, there has been no visit from a service engineer, nor have I received any communication regarding the status of my complaint.

My understanding is that the machine was falsely reported as repaired, citing a power-related problem and part replacement. However, I have not observed any improvement in the machine's functionality, and I am concerned that the issue has not been adequately addressed.

I am disappointed with the lack of communication and resolution, and I feel compelled to bring this matter to your attention as a valued customer. I have always held LG and Croma in high regard for their commitment to customer satisfaction, and I believe that my case deserves a fair and transparent resolution.

I kindly request your intervention to investigate this matter thoroughly and ensure that my washing machine is repaired as per the terms of the extended warranty. Additionally, I would appreciate an explanation regarding the inaccurate closure of my complaint without the actual issue being resolved.

For your reference, I am providing the relevant details below:

Customer Name: Paras Light
Contact Number: [protected]
Product Model: LG W/M TL 7KG T70SJSF3Z SLV 5S
Croma Complaint Service Reference Number: C[protected]
Onsitego Service Request number:[protected]

I trust that you will treat this matter with the urgency and attention it deserves. I look forward to a prompt resolution and appreciate your cooperation in ensuring a positive customer experience.

Thank you for your time and consideration.

Paras Light
[protected]