[Resolved]  Croma — croma 1 tonne window ac

Address:

New Delhi, Delhi, 110058

Right from the time the installation guy was there at my place till date i've always regretted my decision to buy this 1 tonne window ac from croma. Here's a list of my misery :
1. Croma installation guy visits my place in april 2018 and goes back without doing a thing as he says the wooden work is out of his scope of work even if we pay him extra for that. So, since he was useless in this regard, we had to hire someone else to do that for
Us.
2. On his second visit, he starts to do the work, breaks the wall surrounding the wooden frame into pieces, installs the ac and then goes away. After using it for a few days, we realize that when the ac is on for more than an hour or so, it starts leaking water right
On our bed. To make matters worse, we also realized that the remote is damn slow in sending signals to the remote sensor on the ac.
E. G. When you press a button on the ac remote, it responds after a couple of seconds or so which is something i've seen for the first time in my life and is damn irritating.
3. So, now we call up another croma technician, who's kind enough to accept that it was the installation guy's mistake as he hadn't levelled it well enough which was the reason for the water leakage. He rectified that and went away after which the ac worked alright.
4. I log a request for servicing on the 7th of apr. Through croma customer care no. ([protected]). I got a call from croma representative on the 10th of apr. Which i feel is way too slow when the request was logged on the 7th. Anyways, we agreed to get the
Service done the next day and fixed the time for 12 pm. The next day, i get a call from the guy who was supposed to visit my place at around 10:45 am. I told him that the time for the visit nwas 12 pm. So, please visit my place at 12 pm as i was at my office and my
Wife was not available at home at that time. The guy told me that he was busy and had other service requests to cater, so he wouldn't be able to visit my place at 12 pm and if he gets time in the evening then he'll try and accomodate that. This is totally unprofessional. When the time was fixed at 12 pm, is it supposed to be the customer's fault that he's trying to visit the customer's place at 10:45 am?
After he was probably given a scolding by his manager and he did visit my place sometime in the afternoon. Once he did visit, he called me up and said that he'll only do the dry servicing as that is only covered as a part of my warranty. By dry servicing he said, he'll simply clean the filter that you take out after taking the cover. Do you only have dry servicing covered in the initial 1 year warranty? What's the point of having a servicing guy there for that. The customer doesn't even need someone for
That. To make matters worse, what i've just realized is that he has broken the clips that get fitted onto the ac body from the cover that you use for taking out the cover/fitting in the cover into the ac. I'm extremely upset with your service and your service guys
Especially. Right from the installation till this date, your guys seem to be lacking knowledge and expertise which really should be the basics in your field. I'm really unhappy with croma as the product as well as service that you guys provide is nothing short of poor and i would never recommend anyone to buy any electronics equipment from croma with the kind of torrid time you guys have given me. If you guys have any sense of shame left in you then get the free service (Not the dry one but a proper one) as well as the damage done to my ac rectified at the earliest.