[Resolved]  Croma — Croma Cashback not received

Hi Croma,

I have purchased iPhone 13, 256 gb from Croma store on March 8th, 2022. During the purchased I was promised to provide a cash back of 6000/- with in 90 to 120 days but still I haven't received the cash back. I was done with my complete EMI on the purchase. I tried reaching out customer care multiple times but I haven't received any update. I have raised multiple SR but they are been closed with no proper justification. During purchase the promise the agent promised to give cash back within 90 to 120 days but later they changed to 120 working days from first emi debit date. I waiting till 120 working days and raised complaint again. The agent was mentioned to share my account statement so that EMI is not credited. I have provided my account statement from the date of my purchase. I was clearly noticable that cash back is not created but still agents are asking from another statement so that they can delay the process. I hope i have reached the right forum to describe about my issue and I feel It will be resolved as soon as possible. Attaching order Id and open SR id.

Order ID:SOA[protected]
SR ID :SR[protected]

Thanks