This is to bring to your attention that I had ordered a HP Laptop on 22nd May 2021 from INFINITI RETAIL LIMITED TRADING AS CROMA and as per the website the delivery date was 24th May 2021 through express delivery.It has been 5 days since I have not received my delivery. They had promised express delivery.Have called customer care plenty of times but they are not able to resolve the issue. They say that your issue will be resolved in 24 hrs and Croma will connect with you but nobody has called me till now regarding my product delivery.This is very unprofessional behaviour on there part and my work is stuck due to this.I have purchased several products from Croma(offline) never had faced such a harrowing experience.It feels like they have no regard for there customers.The customer care executives are only raising tickets without any regard whether the issue is being resolved or not.To put it simply “They don’t care”.
The logistics parter “Delhivery” is as pathetic as the CC. As per my knowledge the parcel had been received in Greater Thane on 24th May and from that date no action has been taken.
I would like to expedite the process and deliver me my laptop.
My email is- [protected]@gmail.com
INVOICE NO. SLE001EC1756902
Date: 23 rd May
Order Id:[protected]
Logistics partner- Delhivery
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