[Resolved]  Croma — croma didn't receive the cash back amount

Address:

Croma Sarjapur, Sarjapur Main Rd, Amblipura, PWD Quarters, Ambalipura, Harlur, Bengaluru, Karnataka 560035, 560035

I purchased a One Plus 6T mobile from Croma Blore Total Mall-A114, Total Mall, Kaikondarha Store on 22/02/2019. I was told by the store employees that I will be getting a 5% Cash back if I use HDFC bank debit card. So I did the same and I used the HDFC bank Debit card to purchase the product. They informed me that within 45 days the amount will be transferred to my account. But till now I have not received any amount. Whenever I register a complain via store customer care they response quickly but they don't do any further process. Please help me in getting the amount.