[Resolved]  Croma — croma in warranty mobile given for repairs.... work order no. MUM-BOR-ID-645

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, I, have purchased croma mobile model no. CRCB2249 (Croma) on[protected] from your Croma store.. However the touch screen stopped responding in a few days and hence i gave for repairs on[protected] at your Infinity Care at Borivali West.. The staff made a work order and said the touch screen needs to be changed... it should have been changed immediately.. but they didnt have spares.. After followup's from both the sides it is learned that your Co. has not provided them with necessary spare parts requires.. and no time limit is been offered by Infinity Care to deliver my mobile... I am highly surprised that an enterprise & Brand "Croma" owned by one of the biggest business house of India has such unprofessional approach towards customers.. I want a final committement for delivery of my handset... also i want you to extend my warranty for no of days my mobile was with you..due to non availability of spares at your end... I have co-operated with you for quiet some time now but now I will be forced to approach consumer court if I don't receive a positive response.. Tejal Kapadia.. mob: [protected] mob: [protected]