[Resolved] Croma — CROMA -No Proper Response from Customer Executives ( REFUND)

Prakash Varadan

Jun 8, 2022

Address:

S4,Martin Daisy Residency,Near Balaji Nagar Extn,Ramanathapuram

Prakash varadan
Tue, Jun 7, 7:28 PM (17 hours ago)
to customersupport, nodal.officer, grievance.officer, Rohini

Hi All,

I ordered the following product with Freebies in Croma on May 30th, 2022, and it is scheduled to be delivered on June 2, 2022.

On June 2nd, 2022, I received the freebies product but not the main product. I checked with Croma customer service, who informed me that the main product was not delivered due to a technical issue and later the delivery date has been updated to June 7th, 2022 in Croma, but today also the product is not yet delivered.

I am not receiving a proper response from your customer service team and I am completely dissatisfied with your service. I have now cancelled my order with detailed comments.

Could you please check and refund the full amount as soon as possible.

Main Product : IFB 30 Litres Convection Microwave Oven (30BRC2, Black)
Product ID : 207314

Freebies Product :IFB M/W Borosil 2PCS Kit
Product ID : 225529

Regards
Prakash
Mob :-[protected]

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Jul 25, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.