Croma — Croma Pedestal fan warranty claiming delayed without any valid reason

Srinivasan.mech

from Chennai, Tamil Nadu

Sep 5, 2022

Address:

Shri Sheshadri Brindavan apartments, new Perungalathur Chennai 600063

Hi Sir / Madam,

I bought a Croma pedestal fan in Amazon E Commerce site in June 2021 year, this product is coming with 2 years manufacturer warranty. Its not working from last 2 months and I have been contacting Croma customer care for this product repair since 1 and half months, but there is not resolution given from Croma side. I need a valid solution and reason for the delay from Croma. Whenever I am calling they ask me to wait for 24 Hrs to 48 Hrs and cancel the service request without any information. I had created 5 Service requests in last one month but no help from their end.

Thanks
Srinivasan K
[protected]

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Croma customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Sep 13, 2022

Updated by Srinivasan.mech Hi Team,

pls mention the mail ID properly, it was updated like mentioned below.

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

What is that {protected}

Thanks
Srinivasan K