Croma — Croma refrigerator service regarding call on customer care

Patelsr2110

from Gandhinagar, Gujarat

Mar 11, 2024

Address:

kalol

Product Croma Ref FF 335L 3STR CRAR2387 complaint raised on 4th march with reference number AHD040324FS00579 but complaint closed without resolve issue.
mail conversaation
Thank you for choosing Croma.

We are sorry that your product Croma Ref FF 335L 3STR CRAR2387 is not working.

With reference to your email, we have registered a request for repair of the product with reference number AHD040324FS00579

A brand technician should contact you within 24 hours for the visit appointment. The technician will give you the exact closure timeline and if your product is under Manufacturer Warranty then the technician visit and service charges will be free however, if any consumable part replacement is required then it would be on chargeable basis. These charges will be confirmed by the technician during his visit.

You can also track the status of your request from www.croma.com under "My Service Requests" section.

Regards,
Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Email: [protected]@croma.com| Shop at: www.croma.com

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Croma customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2024

Croma Customer Care's response We apologize for any inconvenience caused. Please rest assured that we are actively addressing your case under complaint number c4141339, and we will communicate any updates through the same complaint number.

Verified Support

Mar 22, 2024

Croma Customer Care's response Hello Patel! We appreciate your patience. We request you to visit the nearest Croma store and the team will assist you with the replacement.

Verified Support

Apr 03, 2024

Croma Customer Care's response Hello Patel! According to the team's recent updates, the relevant team reached out to you and informed you that the 20% depreciation has been approved and you can visit the Croma store to purchase the product.