[Resolved] Croma — Croma split AC broken unit

dehra

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122001

We purchase a new split ac which has document no.[protected]. delivered from infinity retail ltd gurgaon.
but the new unit doesn't have gas in its compressor. its horrible whenever the customer buy a new ac and person/ incharge i called to discussed the matter in his mobile no. [protected] but he didn't explained properly .
after many called he didnt pick my call. from last 4 days we are waiting for his reply regarding missing of remote from new ac unit and also missing of gas from compressor.

If company can help in this regards please consider this matter seriously as these small firms spoiling the name of TATA. It is one reason customer lossing the faith from one and renowned company.

Thanks.

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May 30, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.