[Resolved]  Croma — Croma tablet Rs.14000/- continues problem for repair ( selleing assembled local products )

Address:Hyderabad, Andhra Pradesh

Croma is selling local assembled and defective products on their brand Croma and fooling customer, within six month itself tab was sent to repairs for more than thrice and service center holds months to repair. Last request they had assured of other brand if not satisfied with croma. This time also touch screen was not functioning again they had repaired. I lost complete faith on this local tab last time itself but they committed and assured to take back issue credit note for other brand purchase. This time again they are playing with same story for next time hence i requested in writer for assurance but their Managers says writing is not possible we have to follow their verbal communication. It is an hard pain and mental disturbance with this assembled pieces. I strongly request for replace with other brands, as am willing to pay extra amount and they should put to end for such products selling. Looking forward for the positive support. Thanking you, With Best Regards, Anjaiah [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Aug 02, 2014
Updated by ANJAY17
No one contacted, product lying at the store given for repairs on 2-7-2014.
Complaint comments 

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    3222
    Pending
    405
    Resolved
    2289
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information