[Resolved]  Croma — croma washing machine model no : craw 2098

Address:

Chennai, Tamil Nadu, 600032

I had purchased the above said washing machine in 2014 and it had a complained and i had raised a service request on toll free no [protected] on 05/09/2018 and the service request was registered and i received a notification. On the same day afternoon two boys comes to my house of the age group of around 18 to 20 years very shabbily dressed and so i asked them for an identity card. They were not able to produce anything however i permitted them to work since they had come basis the compliant registered by me and notification received. They are not experienced persons from the working i could find. They completed the work and showed me working and they claimed an amount of rs 1300/- for the service and spares. I had asked them for the bill/receipt for the amount but they were not able to produce and informed me it will be sent by an email. I did not expect croma a tata company will send so inexperienced engineers and very shabbily dressed persons and that too not providing acknowledgement for the payments made. Next day (Ie 06/09/2018) when i used the machine it started working and stopped in 2 to 3 minutes. I called up the toll free no around 9.30 am and informed them and so they informed the above said service request is not closed and i also explained them a company of repute like tata group should have sent experienced engineers and should also have produced bills for the payment being made. Later in the afternoon by around 12.00 i had to call once again on the toll free no and i spoke to navishkumar and requested him to resolve the problem by by sending an experienced engineer. Since there has been no response till 07/09/2018 i am raising this to resolve my issue immediately. I wanted to repair my machine with croma to get best of the service and timely resolution.