[Resolved]  Croma — Defect MacBook

Address:Malad West

I’m very disappointed by Apple company big name big brand that’s it. Recently I bought a MacBook Air somehow I managed the money and bought it my work is completely done online I had to buy immediately on a urgent basis. I bought a MacBook from CROMA well defined store for electronics. After I bought this I found some default in camera resolution I went back to Croma told about the issue inspite of solving my problem they told its manufacture of apple they have made the recent (20202) models like this. Got so upset I landed to maple store to compare my model with same model. To my shock the model which was kept on display was very much perfect it’s camera resolution was perfect with proper clarity high resolution. I tweet same on Twitter He told me to give MacBook to service centre they will look after the issue: I was completely down hearing this. My new MacBook which I bought few days before I have to give it to for service keeping my work on hold I submitted MacBook at Croma store for service. Later I got a mail after 10 days saying your problem got resolved and kindly collect it front store immediately I rushed to store and again I see the problem is still existing.
I didn’t collect cried and returned home with disappointment. Then I got a mail saying if I will not collect they will give it for charity. Anything could be worse then this ?
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2020
Croma Customer Care's response
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    3222
    Pending
    405
    Resolved
    2289
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information