[Resolved]  Croma — defective earphones

Address:

Mumbai City, Maharashtra

I recently bought Croma CREA 7293 VT-C60 Wired Earphones from croma store in borivali on 8th September 2019. I used it for a couple of minutes .As soon as I removed it from my ears, the magnet speaker part of the earphone came off. I complained to the customer service executive but he downright refused to replace the product .On the contrary, he implied that the product was damaged from my end and didn't accept the fact that I have been handed a defective product.
I have used a lot of earphones from different brands but this sort of thing has never happened before
I just want my money back