[Resolved] Croma — Defective juicer | |||
Dear sir I Mahesh Mehta bought a juicer to get healthy not to raise my blood pressure.Despite my several phone complaints to your customer care service I am still waiting to get any response from you.No get back only assurance to get back Within 24 hours.I don't understand if a product failed to perform next date from its purchase why taking you so much time to sort out the solution from your side. I bought a juicer from your Mulund west outlet on 12th Dec and start using very next day.Within two minutes it's motor got jammed and stop running.Carrots and other veg stuck in it .Its lid also get a little crack due to it.Next day on 14 th Dec I went to your store for the complaint and replacement but they kept the juicer and told me to enquire after 24 hours. Till now after my 4 complains I am unable to get any response from you.I have not expected such a bad service from the orginisation which belong to Tata.Now I would Highly appreciate if you please refund my money back immediately . Mahesh mehta [protected] Was this information helpful? | |||
May 22, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||
Comments
Dear Mahesh,
As per our update you have collected the refund from store . Hope your issue is resolve.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
As per our update you have collected the refund from store . Hope your issue is resolve.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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+91 22 6761 3600 [Support Office]
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma