[Resolved] Croma — defective mobile phone sold by croma & refused to replacement

Subodh Chandna

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

Dear sir,

We purchased samsung j7 prime with invoice number sla[protected] on 2.10.2017 from gurgaon-sector 29-a120, ground first & basement of sco no-3 store. They delivered the defective product in which back button was not working from the very first day. We went to store on with the complaint of mobile but the store manager mr. Manoj completely denied to attend the complaint & misbehaved with us. The defetive mobile should be replaced but they completely denied to replace & clearly said that there is no problem in mobile. Mr. Manoj misbehaved with us & clearly said that there is no problem in mobile. Mr. Manoj said please go from here & used abusive language with us. We asked him to show his i card but he completely denied to show. We asked him to give the mobile number of senior & he completely denied to give. We asked him to show the escalation matrix but he denied to show. Despite several times our request, he gave the number of mr mukul & ruchi gupta. Mr manoj also misguided them. Mr mukul & ruchi gupta also denied to replace the defective mobile. Mr mukul & ruchi gupta also misguided us on telephonic conversation on mobile & clearly said that she will not replace the defective mobile sold by croma. We sat there from 7:00 pm to 11: 30 pm & they did not give us any resolution. Mr manoj keep on misbehaving with me, with my wife & with my sister.
Mr. Manoj told us to go from the store otherwise he will forcefully put us out. He told that he not opened the shop for charity. We were at store till 11:30 pm but he then cleverly told us that mobile phone will be replaced by one week.

Mr. Manoj misbehaved with us & has broken our belief on croma. We spent 14900 rs on mobile & croma sold us the defective mobile. On our request to replace, they misbehaved with us, argued with us more than 4 hours, made us to sit more than 4 hours in your store & did not replace our mobile.

You are kindly requested to replace the mobile as defective mobile sold by you otherwise this matter will be escalated to higher management.

Regards
Subodh kumar chandna
Mobile number : [protected]

Was this information helpful?

No (0)

Yes (0)

Jun 1, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.