[Resolved] Croma — delivered freeze is damaged

Ravish chandra1

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560094
Website:	www.consumercomplaints.in

I bought a freeze at 31st march 2018 from croma shop which is located in new bel road bangalore. Freeze has delivered 1st april 2018 to my room. Later when i have checked freeze then i found that glass of milk zone inside the freeze was broken.
When i informed to the croma shop via call they said i am busy please call after same time later i tried to call but i was unable to reach them, then i went to the shop myself and i found they are not good with me and they are not ready to commit anything regarding freeze. They said, "its customer responsibility to check the freeze at the of delivery." its not a way to response to the customer but the freeze was ok form the outside but it was broken from inside in-spite of giving us any assurance they were not good and supportive to the customer. I did fist time shopping with croma and i found your service to the customer is not to good my experience was to bad. I hope you take any action as soon, i hope i do not need to complain to consumer form regarding this.

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Aug 13, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

DIPIKA BULCHANDANI

from Mumbai, Maharashtra

I have purchased product from your Mulund store on 31st march.i have used debit card for transaction my amount was deducted twice but transaction was not successful both the time.plz let me know if you have received the amount or not..
I am tired of calling your support team no support at your end.
Please reply me as soon as possible.

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.