[Resolved]  Croma — Delivery old split AC which was used and dirty, unacceptable condition place of new as promised at the time of booking...

Address:

New Delhi, Delhi, 110062

I bought an hitachi ac waza 3200i318eaea.. From croma store of saket e block on 1st may... I assured that it's as new and but when delivered and installer opened the pack of outdoor unit it was full of dust... Between the fins and damaged at multiple places also... The tube provided with the machine was also badly kinked and not useable at all... Installer refused... It was used somewhere after being installed... It was probably returned back after use and it was resold to me with wrong commitments.. The indoor unit was also dressed afterwards... Even one of the bolt was missing... The connecting cable was not with the unit...
I was being cheated... I presently feel like... I immediately rushed to croma store the got ready to provide me a fresh... But this is so upsetting... I officially lodge my dissatisfaction and disappointement with the services... This is an inverter ac... But i quite doubtful now... As this model was returned by someone earlier... Even i have got the extended warranty done. Now another ac i will be deliverd will be by 3rd of may, so its late by 2 days now.. I bought this just bcoz it was present in the store at that time.. This is very surprising and upstting...
I am attaching pics when the unit was unpacked...

Complaint
Dr abhay kumar