[Resolved]  Croma — dell laptop

Hi sir/mam,

This is mansi doshi, one of the your croma customer, i just wonted to say you last 3 days i am calling customer care center regarding my dell laptop problem, but still not buddy can solve my problem, day to day i will call but every one said like problem register kar diya hai, call back aarenge kardenge that its, this kind of services you provide to customer.

On sunday i brought one laptop (Product name & brand dell 5577 7gi5 8gb4x 128ssd+off) which has i5 processor & actually my requirements was i7. I had mention this thing on saturday also when we visited first time to see, & again on sunday when we purchased that time also i was telling i7 but i don't know how they give me i5 processor, even store girl also accepting the same thing that why they give i5 insted of i7 when i visited on monday for change, even she knows about it that requirement was i7. Now they are ready to replace the laptop but they charging me 7000 for windows registration which i can't pay because it was not my mistake then why should i pay tha money. I am ready to pay the difference of the laptop cost.

This is my humble request to you pls take this things on urgent basis & pls solve my problem imminently & replace this i5 laptop with i7 without charging any extra cost of registration, otherwise i have to take some other steps because i am tired of doing customer calls & visiting store again n again.

If your company not interested to solve consumer problem then why you selling products.
This is very very bad service from croma.

My complaint/service no: sr[protected]

Waiting your positive rly.

Thanks and regard,
Mansi doshi
[protected]