[Resolved] Croma — DELL Laptop paid Rs 64494 on Croma online- Product not available but no response on refund since 3 days..

901atb

from Mumbai, Maharashtra

Address:

MUMBAI

Order placed on their online store for a DELL Laptop. Full payment of Ts 64494 made. They then called that laptop is not available and told me to cancel the order on their online store. When I tried I found that it shows Invoice generated an no option to cancel !! Called them back - they said send an email to customer care. The email got a system based reply saying the "complain" will take 7 - 10 days !! This is no complaint !! They put up a product on thie rstore which is not available with them - make the customer pay and then take you round in circles ! Till today after calling customer care ten times - standard response from their call centre is that they have forwarded the request for cancellation and it will take 7 - 10 days !!! This is highway robbery ! Enticing a customer with a product - making him pay and then just not responding !!

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2020

Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns