[Resolved]  Croma — Dell laptop sold with expired warranty and irrelevant response to customer.

Address:

400086

Purchased Dell laptop on 15th March 2015, within warranty period i have faced lots of issues. Main is,
-Expired warranty, six months back in Nov 2015.
-No proper response and mail from any croma manager even after calling lot of times.
-being a Dell product, they are not taking any responsibility towards product which was sold out by croma.
-When inquired about warranty and faulty piece, no reasons are provided via any communication.
-After complaining, got reply after 8 days that too after lot of followups. It has wasted my office hours with suffering my personal and official tasks.

Being a reputed brand and service provider of all electronic gadget world but no where satisfied with the reply.
that may be a Faulty laptop or was sold second hand which is giving problems all the time.
I feel like cheated by croma.

Action: I wanted to take croma to take action from their end being the item was sold by them.

this store is Croma store, R-City Mall, Ghatkopar.