[Resolved]  Croma — denying refund after return pickup

Address:

Mysore, Karnataka, 570015

I ordered kindle paperwhite on 13th march, first i received a different product and upon inquring with the delivery agent i received a the original product and that too the accessories was missing, on requesting the return, they issued the pick-up. The pick up was done on 28th march. After two days i received the call from customer care that they have received just the outer box and not the product and thats why they are denying the refund. Please help as it has been so long.
Order no :[protected]
Thank you
Aakash dubey