Croma — Did not deliver the correct product and not ready to help

kharshavardhan

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I purchased a Panasonic LED TV(42ET60D) from Croma showroom, Panjagutta Hyderabad on 18th of Jan-2014. they have sent me the product on 19th-Jan but with the wrong Wall mount bracket.i have raised many complaints to send me the correct one but its been 2 weeks and my TV is still in the box sitting on the floor. Every day i end up call Croma and the only answer i get is"Your issue will be resolved by tomorrow" Invoice No-SLF02A[protected]

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Croma Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Harshavardhan,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back to you with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma