[Resolved]  Croma — did not receive my refund

Address:

Thane, Maharashtra, 421204

I want to complaint about the pathetic service received from croma. I was interested in buying a croma brand vaccum cleaner and i bought a gift voucher to buy this product from croma. Later when i wen to store they did not have it in stock. Next day it was available online so i ordered it online. After following up with croma for 6 hours i was told it was not in stock and only 2 pieces in stock were returned / defective ones. When requested for refund for full amount in my bank they refused even after requesting them multiple times. Its been more than 10 days and i am following up with croma (Spoke with laxmanan pillai id 14326 and supervisor jyoti shetty) they wanted me to follow up with the bank as they claimed they have processed the refund and they could not help me even though i did not get the refund in my account. Totally unhelpful staff and most pathetic shopping experience of my life. Think twice before you decide to buy anything from croma