Croma — Dummy Item Delivered which is not working even its failure in few days

Hi Team, My name is shiva bharti Mob- [protected]/[protected]. I had bought a Croma window AC 1.5Ton from Croma Store Faridabad Crown -A012 on[protected] Model Number CRLAWA0183T9402 Amount of Rs. 27999. it's so around 3 months old and has a warranty period of 1 yrs but now Air Conditioner had stopped working. On my first complain, Croma has not taken any action, so on the same day I raised another complain, after 1 day technician came for visit and he updated, , , , , , Gas Leaking issue hai sir, Itna Jaldi Gas Nahi niklta sir, product defect hai, , , I had used Godrej window 1.5ton AC for last 9yrs but I have not seen this kind of issue that, within 3 months AC got failure. As per my local electrician guys he said This is a Dummy one which I bought and Croma guys did a fraud with me. This is my very worst experience in croma, even I have bought so many things from Croma like Laptop, washing machine, 32'' LED TV, Philips Speaker but not faced any issue in these products. Kindly replace the Item on urgent basis. The Window AC has completed stopped working and I want a replacement on urgent base. Order no: SOA[protected]. Bill attached
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Croma customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2022
Croma Customer Care's response
Hello, this is not the experience we would have liked you to have. We have made a note of your order details and we will get this checked.
Verified Support
Aug 29, 2022
Croma Customer Care's response
Hello, we understand our team has got in touch with you and resolved your issue.
Sep 02, 2022
Updated by dpathak58
Still problem is continue pls replace the item or refund the amount.
Complaint comments 

Comments

Team this is not the concern about repair and all. The concern about product which I received from your store is a dummy one. Damage product they sold to a simple customer. They read the face and does this ghatiya harkaten. Have you ever seen or feel in a new products ever faced any problem or failures. If happens means product is damage.

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