[Resolved] Croma — Expressing deep unsatisfication over Croma service

Vikas Rajabhoj

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

With this I want to express my deepest anger over the way Croma has treated me .Background is I purchased Croma refridgerator with extended warrenty .Now when I still have 2 years of warrenty cover with me, My fridge developed some serious technical faults .On 22 Dec 2014, I lodged a complaint with them ( number PUN221214FS00004)and its been more than 14 days my fridge is still unattended and not working . No one even cares to contact me .I have called helpline atlease 15 times and mailed them as well .They arranged a technician visit On Sat 27, technician visited me, He opened fridge, de assembled everything and went away .Now my fridge is completely down . I want to know what is happening, Why my fridge is not getting repaired when I have valid warranty coverage with me ? This kind of treatment is not expected from a big brand like TATA .

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Aug 7, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.