[Resolved]  Croma — Extended Warranty-Invoice number SLA[protected]

I am writing as another resort since my calls are being dodged now and your third party Onsitego is just trying to not provide the appropriate service. Invoice number SLA[protected], an Asus laptop's extended warranty was purchased for service in case of issue arises. I understand that no physical damage and battery issue is covered under this, as per what I was told.

While I complained on 31st May stating that I will be HAPPY TO take the laptop to the nearest service centre if needed, I was told that onsite services will be provided. My laptop has a charging issue and impressions of the keys on the display screen (which by the way has not happened in any other laptop I owned, even a 10 years old Compaq). Pick up was not done until 4th June, of course after several follow ups from my end. I didn't have any further update until 09th June when I was told by the technician, mind it not by anyone from Croma or CUSTOMER support of Onsitego, that the issue is with the charger and there is nothing that can be done about either of the two issues I reported earlier.

Since I purchased the product and extended warranty from Croma, isn't the brand responsible for answering my questions? But no, I was asked to CALL TO Onsitego and Onsitego told me to call at Croma for exact solution, which by the way I have not received as yet because as per Croma my charger should be replaced, which I think so too but Onsitego has different opinion. Let that alone, Onsitego isn't ready to even do anything about the display screen either. Seems to me that extended warranty was just the way of minting money but no service in real.

To add up to this nonsense, Mr, Vishal who proudly told me he is a manager in Mumbai, was supposed to get back to me with the exact solution yesterday at 4 pm, hasn't called me back as yet and even dodged the follow ups calls that I made today, twice. The cherry on the cake of all this ### was the technician was sent to return to give my laptop back without any service in real and for "NO SERVICE" you guys took 10 days!!! KUDOS

By the way, I refuse to take back the laptop without proper service and clarity of warranty. YOU GUYS SHOULD NOT TELL LIES because it is costing me my everyday salary since we all are working from home.

I hope this email might get me a solution.