[Resolved]  Croma — Fake promises to loot customers

Address:	Cbd belapur, navi mumbai
Website:	www.croma.com

I bought 4 products from croma on the day of diwali, the saleswoman was so unprofessional that she would fake compliment about samsung so that customer ends up buying samsung product. She said a lot of things which I as a technical person felt that her exclamation about the products were wrong. Finally I got to know that she was a Samsung employee working in Croma. So before we got into the trouble, we had already decided what products we had to buy, but the saleswoman insisted and somehow managed to fool us and we ended up deciding on to purchase SAMSUNG 580L French convertible fridge of whomping Rs. 74k. She then tried fooling us on with air conditioners, but through her immense knowledge about the product I got to know she is scamming us, and just trying to sell samsung products, then we bought 2 1.5ton Voltac split ACs and Apple Watch SE2. All billed for Rs. 1.5L.
At billing they scammed and promised us that the fridge is out of stock, we questioned why did you then sell the fridge to us? They said it’s diwali time hence products are out of stock, we agreed to this with a promise from them including their higher authorities present in the store that they would deliver us the SAMSUNG fridge within a week. Later after billing they said it will take a little more time but surely trust Croma we will deliver it within 10-15 days. Now it has been more than 15 days and they are not delivering the product because it’s still not available. The bill of all the products have been submitted for reimbursement with my office company. What do I do? My company will think I’m a scammer, I scammed them with this non existing fridge. I even took the insurance based on the bill which I got from Croma. No body from Croma picks up my phone nobody responses back. It feels I’m stuck and been scammed by Croma. The higher authorities who promised now say “we need to cancel your bill as we can’t show in our entries that a customer’s product is still undelivered even after 15 days because it is a very long time”. Customer is scammed their bill is done my money gone.