[Resolved]  Croma — Faulty Ac part not being replaced since 4 months

Address:

Mumbai City, Maharashtra

I have lodged numerous complaints for my croma split ac 1.5 ton I had lodged a complaint regarding water leakage from wall mounted unit in the month of august 2014, The croma service engineer, damaged the ac display while celaning, because of which the display became non functional since then.I lodged a complaint again for the same.The croma service engineer came and said that the relevant part which is damaged is not in stock and he would replace it once it is available.Even after following up the part has not been replaced. I again lodged a complaint for the faulty display and remote.The croma service engineer came and removed the entire display panel and made my ac completely non functional saying that he would get it repaired within a day or two. Its been 6 days now, and yet there is no clue as to when my ac will be made functional.I had a functional ac which was made non functional just because of the mis-management of the service department.I donot understand, that is there any rocket science in understanding that if the faulty part was not available, why did the engineer remove my acs entire display panel and make my working ac non functional for atleast a week now, and now too they have no specific date as to when my ac will be made in working condition. This is not the first time that I have faced a problem with this ac.Right from the time a purchased it, first I had a sensor problem which too took a years time to get resolved after multiple complaints in the service center. And now the display of the ac was damaged by the service engineer and this complaint too is pending for 4 months.We have been made to suffer for no fault of ours and instead of being helped we have been torchered by the inexperienced service team. If this is the service these people are going to provide, I would really leave no stone unturned to spread a word that stay far away from croma products. Not only they are absolutely useless and a sheer wastage of money, but their service is worst than their products performance. My request to you is, if possible please get this issue resolved and get my ac replaced or money refunded as I already have suffered a lot because of these guys unprofessionalism.